Who we are

Out Of The Box Experiences Ltd, provides auction lots to businesses and fundraisers.

This privacy policy applies to all visitors and customers using or accessing any of the websites that we have produced and maintain for the services that we provide.

outoftheboxexperience.com is a site operated by Out Of The Box Experiences (“We”); we are a COMPANY registered in England and Wales under registration number –09176195

Our registered address is:

27 Thrift Road, Branston, Burton-On-Trent, England, DE14 3LJ.

For any privacy-related questions, you can reach us at info@outoftheboxexperience.com

Who We Share Your Data With

We use third-party services (data processors) across our sites. The extent to which your data is shared with these providers depends on your use of our services, and we list the specific third-parties in use (with links to their privacy policies) in the sections below.

Each third-party provider has been vetted by our security team to ensure that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow. Where appropriate and available, we hold additional up to date Data Privacy Agreements with these companies as an additional layer of accountability in order to help ensure your data is safe and secure.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

We use cookies across our sites to help identify and track visitors, their usage of our services, and their website access preferences. We describe the specific cookies used in the sections below.

Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies.

What Personal Data We Collect And Why We Collect It

Publishing Content (Comments etc)

• Your Profile Picture (Gravatar), Display Name, Website (URL) (if any) and Biographical Info (if any) may be visible to visitors to the website (e.g. if you leave a comment, forum post, or contribute an article/post).
• When visitors leave comments on our site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
• Comments may require manual approval by one of our members of staff or site controller.
• If you leave a comment on a site you may opt-in to saving your name, email address and website in cookies so we can recognise you as a commenter. These cookies will persist for one year.
• Additional spam detection is provided by Automattic/Akismet. The Automattic privacy policy is available here: https://automattic.com/privacy/.
• Published content and comments are stored indefinitely unless deletion/removal is requested by the original author.

Email/Contact Forms/Customer Database

• We use Google/G Suite to process all internal email and communication with our customers. Google’s privacy policy is available here: https://policies.google.com/privacy.
• Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in G Suite archives.
• We keep all email and chat communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous correspondence with us at any time.
• We use Really Simple CRM to managing our relationships with our customers and contacts. You can view their privacy policy here – https://www.reallysimplesystems.com/privacy-policy/
• We use Gravity Forms to collect information on our behalf, you can view their privacy policy here – https://www.gravityforms.com/privacy/

Embedded Content From Other Websites

• Embeds are pieces from other websites that are shown from time to time on our websites. They behave in the exact same way as if the visitor has visited the other website and may use cookies or capture information. Typically embedded content is from websites that share videos, images, or other content. These services may collect your IP Address, your User Agent, store and retrieve cookies on your browser, embed additional third-party tracking, and monitor your interaction with that embedded content, including correlating your interaction with the content with your account with that service, if you are logged in to that service.

Links to the privacy policies of the most common services have been included below. Where a general privacy policy is not available, the applicable country is indicated.

• Amazon https://www.amazon.com/gp/help/customer/display.html?nodeId=468496
• Facebook https://www.facebook.com/about/privacy
• Instagram https://help.instagram.com/155833707900388
• Twitter https://twitter.com/en/privacy
• Vimeo https://vimeo.com/privacy
• WordPress Plugin Directory https://wordpress.org/about/privacy/
• YouTube (Google) https://policies.google.com/privacy

Analytics

• We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here:  https://policies.google.com/privacy. You can learn more about how to opt-out of tracking in Google Analytics here: https://tools.google.com/dlpage/gaoptout/.

Marketing Campaigns

• We use email marketing to communicate with customers and potential customers from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them during signup or other interactions on our website.
• We may send you “business” emails, such as payment notifications/receipts even if you have not opted-in to email marketing lists.
• All marketing emails sent by us will include an unsubscribe link in the footer of the email. Emails sent to you may also include standard tracking, including open and click activities.
• We may utilize social media and web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.
  • Google AdSense & DoubleClick (privacy policy | opt out)
  • Twitter (privacy policy | opt out)
  • Facebook (privacy policy | opt out)

Web Services

• All web servers and hosting are managed by WP Engine in different regions around the world. This includes website hosting, backups, web database, file storage, APIs, and log files. Wp Engine’s privacy policy can be found here: https://wpengine.co.uk/legal/privacy/.
• Our products and hosting services may use the CloudFlare Content Delivery Network (CDN). CloudFlare may store web log information including IPs, UA, referrer, Location and ISP info of site visitors for 7 days. CloudFlare’s privacy policy can be found here: https://www.cloudflare.com/privacypolicy/

What Rights You Have Over Your Data

If you are a customer or have left comments on our site you can request to see the data we have about you.

Typically for visitors that have left comments, the data will be their email address, any IP addresses assigned to them at the time of leaving the comments and the user agent strings of the browsers they used. The rest of the data is public as published by the visitors.

For paying customers, this will include name, email address, business address and phone number.

You can also request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative, contractual or security purposes or if we are required by law to retain some of the data.

An individual who would like to access, amend, or delete their data, whether inaccurate or not, should direct his/her query to hello@call-bruce.co.uk. We will respond within a reasonable timeframe, not to exceed one week.

Disclosure and Transfer Of Data

We disclose potentially personally-identifying and personally-identifying information only to our employees, contractors and affiliated organisations that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorised, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

What Data Breach Procedures We Have In Place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

Privacy Policy Changes

Although most changes are likely to be minor, Out Of The Box Experiences Ltd may change its Privacy Policy from time to time, and in Call Bruce’s sole discretion. Out Of The Box Experiences Ltd will notify clients by email when making changes.